Frequently Asked Questions
Everything you need to know about your O'Neill gear and orders.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for unworn and unwashed merchandise with original tags attached. Please note that wetsuits must be returned in their original packaging to ensure protection.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to buy?
We provide detailed size charts on every product page. For wetsuits, we recommend prioritizing your weight and chest measurements for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.
Does my O'Neill wetsuit have a warranty?
Yes, our wetsuits come with a limited warranty covering stitching and materials. Please keep your proof of purchase to facilitate any warranty claims.