Returns & Exchanges
We want you to love your O'Neill gear, but if you're not completely satisfied, we offer a hassle-free return policy within 30 days of purchase. Items must be in their original, unwashed, and unworn condition with all tags attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.
Drop Off Package
Take your package to any authorized carrier location or schedule a pickup to send your return back to our warehouse.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing